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FAQ

Product Guide

What about the metals and stones used in your jewelry, are these genuine? How to tell?

What's your MOQ (Minimum Order Quantity)?

What to consider when buying a diamond?

How to buy gemstones jewelry?

What are the types of pearls? How to choose?

What is 18K gold? and 14K?

What's sterling silver, or 925 silver?

Tell me more about plating please?

I need inches instead of mm please?

Can I customize my jewelry?

Order Status

Has my order shipped?

How to change quantities or cancel an item in my order?

How do I check my order?

An item is missing from my shipment.

I received the wrong product.

My order never arrived.

Shipping and Delivery

Do you offer free shipping?

What are your shipping methods?

Do I have to pay import taxes?

When will my order ship?

What's ePacket?

How much is my shipping?

When will I receive my order?

Return and Exchange

What is your return policy?

How to go about returning my purchase?

How to exchange my order?

Coupons & Discounts

Do you provide discounts? How to redeem it?

How to use the coupon I received at my email?

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