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FAQs

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Product Guide

What's your MOQ (Minimum Order Quantity)?

We do not put a minimum on order quantity and amount, i.e., you can buy 1 piece each item. However, the Worldwide Free Shipping requires a minimum of $99 per order value. 

For custom work for your brand name in bulk quantities, there will be certain MOQ. Please email us at support@amfinejewellery.com and we will be happy to discuss it in details with you.


What to consider when buying a diamond?

There are 4 C’s to always keep in mind when purchasing a diamond:

CARAT – The size and weight of a diamond is always classified by carats and points. One hundred points make up one carat. A diamond that weighs less then one hundred points is sometimes identified in point size, for example a .55-carat diamond can also be titled as a 55-point diamond. When diamonds are mined, larger stones are found a lot less frequently then smaller stones making larger diamonds more valuable. Usually, the pricing of diamonds goes up with the carat size.

CLARITY – The greater a diamond’s clarity, the greater its brilliance, sparkle, and value. Diamonds that have perfect clarity are the most sought after and therefore are the most expensive. Most diamonds have inclusions, which are scratches, trace minerals, or any other tiny flaw that takes away from the natural beauty of a diamond. These so-called birthmarks resemble tiny clouds, crystals, and/or feathers. Diamonds that are classified as flawless show no inclusions, these are rare and sought after because of their beauty. Diamonds with extremely tiny inclusions follow flawless diamonds in quality, because the larger and the more visible the inclusions, the lower the quality and rarity, forcing the value of that diamond down. The number, type, color, position, and size of surface and internal inclusions affect the value of the diamond. The reason for this being that large inclusions can disrupt the path of light as it travels through the stone, taking away from its sparkle and value. Ratings are marked as FL for flawless, IF for internally flawless, VVS1 and VVS2 for very very slightly included, SI1 and SI2 for slightly included.

CUT – The cut of a diamond, or the roundness, depth, width, and uniformity of the facets, determine a diamond’s brilliance. The width and depth have the greatest effect on how light travels through and exits a diamond in the form of brilliance. In a diamond that has been cut too shallow, light is lost through the sides causing the diamond to lose its brilliance. In a diamond that is cut too deep, light will escape through the bottom causing the diamond to appear dark and dull. The proportions of a diamond, specifically the depth compared to the diameter, and the diameter of the table compared to the diameter of the diamond, determine how light will reflect and refract within a diamond. While nature establishes the color, clarity, and carat weight of a diamond, it takes a skilled artisan to unveil a diamond’s inner beauty. When a diamond is cut well, light reflects from one mirror-like facet to another and radiates through the top of the diamond.

COLOR – Diamonds are graded by color. Acting as a prism, a diamond can divide light into a spectrum of colors and reflect this light as colorful flashes called fire. A true colorless stone is very rare and sought-after for its quality. The less color in a diamond, the more colorful the fire, the better the color grade. Grading goes by the letters of the alphabet, D being the greatest color quality and Z being the lowest color quality.


How to buy gemstones jewelry?

Gemstones include Ruby, Sapphire, Emerald, Agate, Alexandrite, Amethyst, Aquamarine, Beryl, Citrine, Garnet, Opal, Spinel, Tanzanite, Topaz, Turquoise, Tourmaline, Zircon and Peridot.

When purchasing a gemstone there are the five characteristics to consider: 

COLOR – The color of a gemstone it its most defining feature. When deciding upon a gemstone color it is important to look at its hue, tone, and saturation. The jewelry industry as a whole recognizes the highest quality gemstones by their green, red, or blue hue, a medium to dark tone, and saturated color. The most valuable gemstones exhibit a pure color and only slight hues of other colors in addition to their primary color. Tone represents the depth of the color, which can range from colorless to black. The tone of a gemstone is described as “light”, “medium-light”, “medium”, “medium-dark”, and “dark”. Color purity, or saturation, refers to the degree in which the gem is free of brown or gray hues. The gemstones that are most sought after show little gray or brown and are often referred to as having vivid or strong color saturation.

CLARITY – Gemstones form under unique circumstances and each individual gemstone is comprised of a combination of trace minerals that create identifying marks or inclusions in the gemstone itself. Gemstones that are flawless are very rare and valuable and even the most high-end gemstones are at least slightly flawed. The best value is found in gems that are lightly to moderately included.

SIZE – Gemstones can be cut into a round, square, oval, or pear shape. The carat weight of a gemstone is not necessarily an accurate gauge for a gemstone only because all gemstones have different densities. Two gemstones that have the same carat weight may actually have a different weight.

ENHANCEMENTS – Almost all gemstones available have been enhanced. Gemstones that have not been enhanced are very recognizable because of their incredibly high cost. Some enhancements are an expected part of the polishing and finishing process and are accepted by the jewelry industry as a whole. Almost every ruby or sapphire that you would find has been heated. Heating completes a process that nature started, which is to enhance the gemstone to brilliant colors of blues and reds. Placing emeralds in oil has been going on for centuries and fills tiny fissures in emeralds to make them even more beautiful.

CUT – Color saturation determines a gemstones cut. A greater color saturation requires a shallow cut, while less color saturation requires a deeper cut. With gemstones you will not find an ideal cut that is geometrically configured for brilliance like diamonds. To determine if a gemstone is top quality or not, in terms of its cut, look at the setting and make sure that all the facets are symmetrical. An asymmetrical cut crown indicates a gemstone of low quality. A well-cut gemstone is symmetrical and reflects light evenly across the surface and the polish of the stone is smooth without any nicks. CABOCHON - a highly polished, convex-cut, un-faceted style.


What are the types of pearls? How to choose?

Types of Pearls

Tahitian Pearls – Grown in a variety of large oysters primarily found in the waters of French Polynesia, the unique color and large size of these pearls demand a high cost. The color of these pearls can range from gray to black with green or blue with iridescent overtones. These are the largest of all pearls, usually ranging from 8 to 14 millimeters.

Akoya Pearls – Akoya pearls come from the Akoya oyster, which usually comes from Japan or China producing a saltwater cultured pearl. Akoya pearls are the most difficult to grow due to the low survival rate of the host oysters, only 5 out of 10 will survive the nucleation process.

South Sea Pearls – These pearls are cultured in warm salt water in tropical or semi-tropical oysters in the South China Sea, which include the Polynesian Islands, Borneo, Australia, Indonesia, and other Pacific countries. The diameter of these pearls usually ranges from 9 to 14 millimeter.

Freshwater Pearls – Produced in great abundance, these pearls are the most moderately priced of all pearls, because they are cultivated from freshwater mussels rather than saltwater oysters. What determines the tone of a freshwater pearl is the original shell the pearl was cultivated in. The most famous type of freshwater pearl is the Biwa pearl, which are grown mostly in Japan, China, and the United States.

Shell Pearls – Shell pearls are made of oyster shell. The pearls have the weight, feel, and similar luster of genuine pearl. Perfectly round in shape with a beautiful surface quality, they are hand-knotted on silk cord at a very affordable price.

When buying pearls, consider these six key factors:

LUSTER – Luster is the brightness, sheen and/or glow of the pearl. What constitutes a bright luster is the combination of surface quality and the inner glow of the pearl. With high quality pearls a glow will seem to emanate from within the pearl, especially when light reflects from its surface. Pearls that appear dull, too white, or chalky are not high quality pearls.

SIZE – Usually, the larger the pearl the greater its value is.

SURFACE – A clean surface is a sign of a high quality pearl. The more flawless a pearl is, the greater value it will have. A pearl should be clean of bumps, cracks, and blemishes.

SHAPE – The shape of a pearl can be round, oval, pear shaped, half round, button-type (one axis flattened), circled, or baroque. The chances of an oyster producing a perfectly round pearl are very low and the value of a pearl is adjusted accordingly. Although, asymmetrical “baroque” pearls have appeal of their own and are generally less expensive, making them attractive to buyers on a budget.

COLOR – when purchasing a pearl always look for a brilliant color. The color range of a cultured pearl is black to pink. When deciding on what color you want your pearl to be, it’s best to choose according to your own skin tone. Overtones of green, blue, and pink can complement the right skin tone color, but look unattractive on the wrong skin tone. Pink and silver white pearls often complement fair skin tones, while cream and gold pearls tend to complement darker skin tones.

UNIFORMITY – When selecting more than one pearl, uniformity matters. Since every pearl produced is one of a kind, the more uniform a strand or pair of pearls is, the greater its value.


What is 18K gold? and 14K?

When buying gold always look for the karat mark to ensure that it is real. 

Pure gold is usually 24K and is much too soft to make jewelry so it is alloyed with other metals to increase its strength. For example, jewelry marked 18K gold means it is 75 percent pure gold. The designation placed on gold like the karat and the maker’s trademark is to ensure that it is real gold. In the Untied States the most common karat of gold is 14K. Nothing less than 10K gold can be legally sold in the United States. However, lower karatages are popular in other countries.


What's sterling silver, or 925 silver?

In its purest state, silver can be as soft as gold and therefore it is generally alloyed with another metal, usually copper, to add strength. 

Karatage is not used when technically speaking about silver because any piece of silver or sterling silver must be 92.5 percent pure to considered real silver. 

The finish of silver can be polished to a high sheen that not even platinum can match. The finish can also take on different textures when made into jewelry like polishing, matte or brushed, sandblasted, oxidized, or antiqued. 

Often, silver will take on a worn looking finish because of a response that happens the wearer’s skin so before purchasing a piece of silver jewelry make sure that you are not allergic to silver. 

Silver tarnishes easily. Electro platings like Rhodium or Gold is applied on the surface to form a protective layer and make it more durable and attractive.

All sterling silver must be marked 925. 


Tell me more about plating please?

We only utilize plating for some of our silver, tungsten, titanium and stainless steel products, and labelled those clearly as plated.

Plating is a surface covering where a metal is coats a conductive surface. Plating is used in fashion jewelry, to harden, to improve wearability, to reduce friction, to improve paint adhesion, and for other purposes, making its production cost less and cheaper. Jewelry typically uses plating to give a silver or gold finish. There are several plating methods, and many variations. Our jewelry utilizes the most advanced nickel-compliant plating technique that doesn't cause allergic reaction on your skin.

Gold plating is a thin coating of electroplated or mechanically plated gold on top of a base metal. Gold is alloyed mixed with other metals, usually silver and copper to make it less expensive, harder, and longer lasting. 10 karat gold is about 43.5% gold.

Gold Ion Plating (PVD) IP gold plating is one of the most advanced surface finishing processes in the jewelry trade today. Physical vapor deposition (PVD) coating is made up of thin layers of metal that are bonded together through a rig. In traditional gold plating processes, the gold coating on the surface rubs off over time. However, Ion plating makes the gold plating more durable, more wear resistant, and also has a higher luster. With proper care, gold ion plated jewelry will last for decades, longer than traditional fashion jewelry. Not only is it longer lasting but also it is more sustainable than traditional plating processes.

Rose gold is an alloy of gold mixed with copper, which gives it a rosy tint; this process is bonded through an electrical process to a base metal core.

Rose Gold Ion Plating (PVD) Rose gold jewelry is alluringly beautiful and flattering against all skin tones, just gold mixed with copper. Physical vapor deposition (PVD) coating is made up of thin layers of metal that are bonded together through a rig. Using one of the most advanced surface finishing processes in the jewelry trade today, Rose Gold Lust is quality crafted using our new gold ion plating process that is more durable, more wear resistant, and has a higher luster than traditional plating processes.

Silver plating is the process of bonding an extremely thin layer of silver to a base metal; most commonly used are copper, brass, white metal, or nickel.

Rhodium is a noble metal with a whitish gray appearance. Rhodium is typically applied to metal through the electroplating process. A thin plating of rhodium, which is one of the members of the platinum family, applied over either sterling or other alloy to give a bright, shiny, long-lasting silver-colored finish to a piece.

Hematite is a gunmetal finish. To create a darker appearance black nickel is added to the ruthenium to give the gunmetal finish.

Two-Tone is a combination of two or more color plating.

Two-Tone Ion Plating (PVD) is a combination of two platings or tones, for example, a combination of IP Rose Gold and IP Gold. Physical vapor deposition (PVD) coating is made up of thin layers of metal that are bonded together through a rig. Ion plating makes the plating more durable, more wear resistant, and also has a higher luster. With proper care, ion plated jewelry will last for decades, longer than traditional fashion jewelry. Not only is it longer lasting but also it is more sustainable than traditional plating processes because of the little to no pollutants after producing.

Three-Tone Ion Plating (PVD) is a combination of three platings or tones, for example, polished stainless steel, IP Rose Gold and IP Gold. Physical vapor deposition (PVD) coating is made up of thin layers of metal that are bonded together through a rig.  Ion plating makes the plating more durable, more wear resistant, and also has a higher luster. With proper care, ion plated jewelry will last for decades, longer than traditional fashion jewelry. Not only is it longer lasting but also it is more sustainable than traditional plating processes because of the little to no pollutants after producing.

Matte a non-shiny and frosted finish.

Antique is the plating that has been made to look aged, having a darkened or tarnished appearance.

Black Ion Plating (PVD) is a black metal plating. Physical vapor deposition (PVD) coating is made up of thin layers of metal that are bonded together through a rig. Ion plating makes the plating more durable, more wear resistant, and also has a higher luster. With proper care, ion plated jewelry will last for decades, longer than traditional fashion jewelry. Not only is it longer lasting but also it is more sustainable than traditional plating processes because of the little to no pollutants after producing.


I need inches instead of mm please?

To convert millimeters to inches, multiply the mm dimension by .03937. To convert inches to millimeters multiply the mm dimension (in decimal) by 25.4. If your number is a fraction, divide the numerator by the denominator to reach the decimal form.


Can I personalize my jewelry?

Definitely. You can choose from a variety of options for metals, stones, sizes and engravings of you jewellery. Please email us at support@amfinejewellery with your request and we will gladly get back to you within 1 business day.


What about the metals and stones used in your jewelry, are they genuine?

We guarantee all the precious metals and stones, namely, gold, silver, diamonds, gemstones are genuine and true to its description. You can test it with a jewelry testing kit if you have one, or bring it to your local jewelry store for an inspection. For more authoritative results you can send it to a testing lab near you - it's pretty fast and does not cost much. 

At A.M. we always stand behind our products and accept all forms of jewelry inspections.

If there is any discrepancy between your test results and product description, you can have your item returned and refunded in full amount any time, plus a fine of 3 times of your original purchase value - this is required and enforced by local consumer law in China.


Order Status

Has my order shipped?

Please go to "My Account" and click the order number to see the order details. You will see fulfillment information on the page when your order is shipped. Also you will receive an email confirming your shipment with a tracking number.

How to change quantities or cancel an item in my order?

From the top right corner of any page click the cart icon and make changes to quantity or delete an item. Please note that you cannot edit your order once it's been processed or shipped.

How do I track my order?

Click the account icon on the top right corner and then click the order number to open order details page. You will see fulfillment information with courier name and tracking number. Copy the tracking number before you click it to open the tracking site, from where you can paste the number and track it.

An item is missing from my shipment.

Be sure that all of the items in your order have been shipped by checking the order details page. If your order displays your package tracking numbers, check with the shipper to confirm that your package was delivered. If your package shows a status of "delivered", please contact customer service for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product. We will either send you a new product free of charge or refund you full order amount.

My order never arrived.

We ship all packages by couriers with tracking information to avoid lost mails. Be sure that all of the items in your order have been shipped already. If your order displays your package tracking numbers, check with the courier to confirm that your package was delivered. Email us at support@amfinejewellery.com for help.

Shipping & Delivery

Do you offer free shipping?

Well packaged and protected, your jewelry is delivered to your door with courier tracking number. And it's free of charge on orders total $99 and up.

What are your shipping methods?

COURIER DELIVERY DAYS RATE NOTES
ePacket 5-20 days $5-$10 Free on orders $99 and up
EMS 3-15 days $30-$75 optional
DHL 3-15 days $40-$85 optional
FedEx 3-15 days $40-$85 optional
UPS 3-15 days $40-$85 optional

Delivery days and shipping rate vary by countries. Exact rate will be calculated automatically based on your destination country at checkout.
Orders will be shipped via ePacket by default, or via optional couriers at your cost.


Do I have to pay import taxes?

International orders placed in your local currency usually don't need to pay additional customs/duties, for your order is shipped in an unmarked box with no indication of jewelry on the outside of the box and our packing documents do not indicate any pricing.

However, item price or shipping cost doesn't include the import taxes and customs duties that might be incurred at the customs of your country. Please contact us and we will gladly accommodate your requests.


When will my order ship?

Most packages leave in 1-2 business days after orders confirmed. Exceptions include customized items, special order items, out of stock items or peak days.

Order Processing

Order processing requires 3-5 business days prior to shipping. 

Personalized laser engraving requires 3 business days. 

Customized items (changing stones, colors, ring size etc.) require 15-30 business days.

Business days are Monday‐Friday, excluding public holidays in China.

An email will be sent to you after your order is shipped, with the tracking number enclosed. You can also access tracking number with a tracking link in Order Details page when you logged in.


What's ePacket?

ePacket delivery is one of the most popular and fastest shipping methods offered by China Post that ships small packages internationally. 

ePacket delivery is an agreement between the US Postal Service (USPS) and China Post. The goal is to increase international ecommerce sales for China. It allows for faster ePacket delivery of products coming from China to a number of different countries. Merchants can send small packages weighing up to 2 kg (4.4 lbs).

Alongside cost and time efficiency, ePacket offers a variety of other benefits to buyers, including:

Door-to-door China ePacket tracking: The ePacket delivery provides customers the option of end-to-end tracking, without paying any additional costs. This is a huge benefit for them to be able to monitor the location of the package. The ePacket can easily be tracked on official websites such as EMS and USPS.

Free returns on any undeliverable items: Another benefit to the customers is the sense of security they get knowing that any undeliverable item is returned, without any additional expense. This in turn, improves the customer-merchant relationship, as the online merchants will be able to provide refunds on any packages that were not successfully delivered to customers.

Payment of postal customs: Any customs, duties, and/or taxes must be paid by the recipient of the shipment. As the ePacket delivery goes through regular custom clearance, customers might be required to pay any applicable taxes and duties. 


How much is my shipping?

Free shipping on orders of $99 and up. For orders less than $99, shipping is automatically calculated based on your destination country prior to submitting your payment information.

Simply add items to your cart and proceed to the Checkout page where you will be offered free shipping and optional shipping methods and costs.


When will I receive my order?

Delivery days vary by countries. Below chart shows a general shipping time for different couriers.

COURIER DELIVERY DAYS RATE NOTES
ePacket 5-20 days $5-$10 Free on $99 and up
EMS 3-15 days $30-$75 optional
DHL 3-15 days $40-$85 optional
FedEx 3-15 days $40-$85 optional
UPS 3-15 days $40-$85 optional

We ship by China Post ePacket with tracking information by default. The average delivery days are:

7-10 business days

US, UK, Germany, France, Australia, Sweden, Canada, Russia, New Zealand, Japan, Spain, Norway, Netherlands

5-7 business days

Vietnam

7-15 business days

Saudi Arabic, Ukraine, Russia

7-10 business days

Other supported countries


Return & Exchange

What is your return policy?

We want you to love your jewelry from A.M.. If you are not completely happy with your order, please contact us within 30 days of delivery. We will carefully inspect the returned item and refund the full amount, provided it is in its original condition with all certificates and accessories, and not a custom order, or personalized design.

Exceptions

Because of the nature of these items, unless they arrive damaged or defective, the following items can't be returned or exchanged:

  • Custom or personalized orders
  • Items on sale
  • Items on volume discount

We are flexible with our return and exchange policies if you contact us soon after receiving your item.


How to go about returning my purchase?

  • Please contact us to obtain a RMA (Return Merchandise Authorization) number soon after receiving your order.
  • Pack the item securely and use the original package if possible.
  • Return it using registered mail with delivery confirmation as we cannot be held responsible for damaged packages, or packages lost in the mail.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

How to exchange my order?

We want you to love your jewelry from A.M.. If you are not completely happy with your order, please contact us within 30 days of delivery. We will carefully inspect the returned item and exchange the order for you, provided it is in its original condition with all certificates and accessories, and not a custom order, or personalized design.

Exceptions

Because of the nature of these items, unless they arrive damaged or defective, the following items can't be returned or exchanged:

  • Custom or personalized orders
  • Items on sale
  • Items on volume discount

We are flexible with our return and exchange policies if you contact us soon after receiving your item.

Returns and Exchange Details
  • Please contact us to obtain a RMA (Return Merchandise Authorization) number soon after receiving your order.
  • Pack the item securely and use the original package if possible.
  • Return it using registered mail with delivery confirmation as we cannot be held responsible for damaged packages, or packages lost in the mail.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • We will ship new item within 3 days after receiving and inspecting the package.

Coupons & Discounts

Do you provide discounts? How to redeem it?

We offer volume discounts to jewelry importers and business owners. Discounts are categorized by jewelry metal types. Please enter corresponding discount code at checkout to apply it.

Solid Gold Jewelry (24K Gold, 18K Gold, 14K Gold)
DISCOUNTS PURCHASE SUBTOTAL DISCOUNT CODE
5% OFF US$500 - US$1,249 VDKG05
10% OFF US$1,250 - US$2,499 VDKG10
15% OFF US$2,500 - US$6,249 VDKG15
20% OFF US$6,250 - US$12,499 VDKG20
25% OFF US$12,500+ VDKG25

Sterling Silver Jewelry
DISCOUNTS PURCHASE SUBTOTAL DISCOUNT CODE
5% OFF US$300 - US$749 VDSS05
10% OFF US$750 - US$1,499 VDSS10
15% OFF US$1,500 - US$3,749 VDSS15
20% OFF US$3,750 - US$7,499 VDSS20
25% OFF US$7,500+ VDSS25

Tungsten, Titanium and Other Non-Precious Metal Jewelry
DISCOUNTS PURCHASE SUBTOTAL DISCOUNT CODE
5% OFF US$200 - US$499 VDTS05
10% OFF US$500 - US$999 VDTS10
15% OFF US$1,000 - US$2,499 VDTS15
20% OFF US$2,500 - US$4,999 VDTS20
25% OFF US$5,000+ VDTS25

  • Discounts apply to the items in the same jewelry category based on metal type.
  • If your order mixes items from different categories, it will be calculated by the highest category rate. Gold items + silver items will be counted as gold category.
  • Subtotal does not include items on sale or shipping.

Please contact us if you need further assistance.


How to use the coupon I received at my email?

We send coupons, promotions, new releases and special offers to registered customers when available. Please enter the coupon code at checkout to apply it. 

Please contact us if you need further assistance.


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